TERMS AND CONDITIONS OF USE
ARTICLE 1: GENERAL
Delicacies of the SAS is a French simplified joint stock company with capital of 9 302.60 euros, whose registered office is at 32 rue Emile Lepeu 75011 Paris, RCS PARIS B 804 654 069 (hereinafter referred to as "LES GOURMANDISES DES FRANÇAIS").
These general conditions of sale govern all relations between the company LES GOURMANDISES DES FRANÇAIS and customers of its website "www.lechocolatdesfrancais.fr" (hereinafter referred to as "the Site") that allows to place orders for products to be delivered at home.
The full membership to the general conditions of sale, developed below in twelve articles is necessary and indispensable to place an order. Consequently, the buyer can claim a enforceability of any clause, the placing of an order serving as an express acceptance of them. So they will govern relations between LES GOURMANDISES DES FRANÇAIS and anyone not major shopping physics, on the occasion of the sale of products offered on the Site, for delivery in France and in all countries of the European Union. The buyer will be referred to herein as "you".
1.2 FULL CAPACITY OF THE CUSTOMER
You acknowledge to have the full capacity to engage under these terms and conditions when you place orders on the Website.
1.3 IDENTIFYING AND ACCOUNT
At the first order you choose and enter a user name and a password. A uniqueness of the identifier control is then performed by the system. This password strictly confidential is required on each transaction. You agree to take care of that identifier; you must immediately report in writing any loss to clear your responsibility. If you lose or forget your password, you can click a link "if you forgot your password" and enter your email address. You will receive by email a link to reset a new password as soon as your email address will be recognized.
1.4 MODIFICATION OF GENERAL CONDITIONS OF SALE
Given the possible evolution of the Site, OF THE FRENCH GOURMET reserves the right to adapt or modify at any time these terms and conditions of sale. The new terms and conditions will be, if any, made available to the customer for online modification and will apply only to sales made after the amendment.
ARTICLE 2: PRODUCTS
The list and characteristics of the products offered on the Site are subject to change at any time and adapted to best suit your needs and / or according to availability.
The product information is available by clicking on the name or photograph of the product. This information is intended, without being exhaustive, to inform you of the most complete way possible on the essential product characteristics.
The products offered on the Site comply with French legislation and standards applicable in France. The products are available at the prices and conditions as they are offered on the Website (subject to availability).
ARTICLE 3: PRODUCT PRICE
The selling prices of products sold on the site are expressed in euros, all taxes included (TTC). They take into account the French VAT. Any change in the French VAT rate will be reflected immediately on our prices.
ARTICLE 4: CHANGE OF CONTROL
4.1 REGISTRATION OF ORDER
Online orders are made only through the website which presents a selection of products LES GOURMANDISES DES FRANÇAIS.
The orders made by mail or phone are not included.
All products ordered on the Site are subject to a summary (basket) before you are prompted to confirm your order by indicating the address of the relay or store the address of the home delivery. The regulation of prices of products makes the final order subject to the application of Article 4.3 below.
4.2 CONFIRMATION OF VALIDATION OF THE ORDER, ORDER OF PREPARATION
LES GOURMANDISES DES FRANÇAIS confirms the checkout. This confirmation is sent by e-mail indicating an order number.
All information you provide during the order taking engages you in particular those concerning the recipient of the order (name, address, ...) and all anomalies generated thereby can not be made the responsibility of LES GOURMANDISES DES FRANÇAIS in If it is unable to execute the order and finalize. To this end, you will see to make sure the recipient or representative thereof is present on the day of delivery.
As soon as the product is shipped, you will receive a mail carrier indicating the package tracking number and a link allowing you to see in real time the movement of the package on its website (Colissimo or Chronopost according to your choice).
4.3 TERMS OF CANCELLATION OF ORDER
As for perishable products, the withdrawal period Articles L. 121-20 and following of the Consumer Code does not apply, however, you have the option to cancel your order under certain conditions. The period in which you may cancel your order is set at 24 hours after the payment made provided that the order has not already been shipped. Once shipped, you can not cancel it.
After verification of compliance with this condition, you will be refunded by check or transfer within fifteen days of the audit.
Exceptionally, an advertised item available on our website may be unavailable after final registration of your order. In this case, you will receive a letter notifying you of the delivery period. You can then, if you wish, decide to cancel your order.
ARTICLE 5: PAYMENT ORDER
Online payment is by credit card only.
Just choose your card type (credit card, VISA, Mastercard, American Express, e-carte bleue), enter the card number, its expiration date and your CVC code (consisting of the three numbers on the back of your credit card) and validate your data or click "Cancel - Back to shop" to return to the previous page.
To provide you the most reliable service and more secure, we chose the Société Générale payment system. Seizures are encrypted (SSL encryption) to travel safely and confidentiality. No data of payment is stored on our website. Your payment request is sent in real time on the secure payment system Societe Generale: the bank ensures that your credit card is valid (no mistake, no opposition), confirms the registration of your regulations by issuing you a transaction number or informing you that the transaction is denied.
Your account is debited for the amount of your order.
ARTICLE 6: WITHDRAWAL OF PAYMENT AND / OR DELIVERY OF PRODUCTS
LES GOURMANDISES DES FRANÇAIS delivers its products in France and in all countries of the European Union and can be delivered on demand in any country.
Products are shipped with the delivery, the delivery address when ordering. Delivery can not be made to hotels or PO boxes.
LES GOURMANDISES DES FRANÇAIS not be held responsible for consequences due to delayed delivery of its not being done.
6.2 HOME DELIVERY
At any time, you are informed of the status of your order using the tracking number and link the carrier communicated to you upon shipment.
For delivery by DHL:
The order is deposited directly into the recipient's mailbox if its size allows. Otherwise, a notice of availability is deposited in the mailbox to indicate the recipient of the order the withdrawal address. If no mailbox or inaccessibility to it at the specified delivery address, the order shall be filed in place of withdrawal and deemed carried. The carrier does not make contact with the recipient. If you are not the addressee, it is your responsibility to prevent that a package is available at the point of removal shown on your package tracking.
For delivery by Chronopost:
Delivery requires the recipient's presence who signs a receipt.
In case of absence, a notice of availability is deposited in the recipient's mailbox. If no mailbox or inaccessibility to it at the delivery address, mobile phone number of the sender of the order may be used. In case of no response, delivery is deemed completed. The package will not be presented a second time. If you are not the addressee, it is your responsibility to prevent that a package is available at the point of removal shown on your package tracking.
In all cases :
For reasons related to the perishable nature of the product, it is highly advisable to go retire at the removal indicated by the carrier within 24 hours worked provided with the calling card and identification. Failing to have removed the package in the abovementioned period, LES GOURMANDISES DES FRANÇAIS can not be held responsible for any degradation products.
If the recipient does not respond within the specified time or if the package is shipped back to LES GOURMANDISES DES FRANÇAIS, delivery will be considered done and no refunds or any products returned to another address will be made.
In case the home address corresponds to a public institution (hospital ..) or to a private institution (company, clinic, retirement home ...) and the package could not be delivered by hand to the addressee, delivery will be considered made from the time the parcel has been delivered to the home or office of the institution dedicated to the receipt of goods.
The delivery times indicated on the website are target dates, corresponding to the average processing time and delivery. Delivery times take into account the preparation time in our workshops and the delivery period of the carrier.
To ensure that these deadlines are respected, you must make sure you have submitted accurate and complete information regarding the delivery address (such as, inter alia: No street, building, stairs, access codes, names and / or interphone numbers, etc.).
Preparation time: 1-2 business days for all orders received before 13:00
Delivery time: 2-3 working days
Total delivery time from the date of order confirmation: 3-5 working days.
Preparation time: 1 working day for all orders received before 13:00
Delivery time: 1 business day
Total delivery time from the date of order confirmation: 1-2 working days.
Orders are delivered Monday through Friday (excluding holidays).
Orders placed on Saturday and Sunday are processed on Monday or Tuesday depending on available stock.
Business Days of our workshops: Monday through Friday, excluding holidays.
Working days for carriers: Monday to Saturday, excluding holidays.
During periods of high peak of activity of carriers (Christmas and New Year, Valentine's Day ...), the delivery time may be extended.
LES GOURMANDISES DES FRANÇAIS strives to meet the delivery time. However, LES GOURMANDISES DES FRANÇAIS can not be held liable for any delays in delivery caused by a major party high traffic delivery (Christmas, Valentine's Day, Mother's Day ...) or any force majeure.
LES GOURMANDISES DES FRANÇAIS strives to satisfy you. In this context, if you have a complaint to make, you can send it by mail to the address below or directly via the "Contact us" on our website "www.lechocolatdesfrancais.fr" specifying the number order concerned.
If the product has not been delivered for any reason other than force majeure or above cases (absent and erroneous information ...), the sale may be canceled and the buyer may obtain refund of its price, to the exclusion of any other compensation or damages.
We remind you that you have the legal guarantee of conformity within the L211-4 and following of the Consumer Code and the legal guarantee on the consequences of faults or hidden defects under section 1641 of the Civil Code. Reimbursement will be made by check or wire transfer.
In case of non-compliance, you can return the item, along with their proof of purchase to the delicacies of French SAS, 32 rue Emile Lepeu 75011 Paris, indicating whether you want an exchange or refund. To help us better serve you, thank you possibly tell us the back of the delivery note, the reason for your return.
The refund will be made by check or wire transfer. The repayment period will not exceed 30 days from receipt of your claim.
ARTICLE 7: RESPONSIBILITY
The items we sell are described and presented with the greatest accuracy. However, the colors can be altered by your computer screen and we can not guarantee the contract.
We are only bound by an obligation of means regarding the operation and continuity of service on the internet. We could see our therefore liable for the inconvenience and damage resulting from the use of the Internet such as a break in the continuity of the service, the presence of computer viruses or external intrusion or more generally all cases qualified force majeure by the French courts.
The regulation of prices of products makes the final order and responsibility of LES GOURMANDISES DES FRANÇAIS not be sought in cases where the information about ordering prove to be incomplete, insufficient or incorrect and would not have allowed the carrier commissioned by LES GOURMANDISES DES FRANÇAIS ensure delivery or file notice of way.
ARTICLE 8: FILE CLIENTS
Our website was the subject of a prior declaration to the National Commission for Computing and Liberties (CNIL), registered under n ° 14 -10 to 137. This data is processed and stored under conditions designed to ensure their safety.
The data collected by LES GOURMANDISES DES FRANÇAIS on the Site are for us and are necessary to manage your order and our trade relations. As a customer, you will receive our commercial catalogs and quotations unless otherwise (right of objection).
Some data are optional for order processing, it is to fill or not the relevant field.
In accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification, and opposition to all your personal data:
by writing a letter, with proof of your identity, the French delicacies of SAS, 32 rue Emile Lepeu, 75011 Paris.
ARTICLE 9: PROHIBITION OF SALES OUTSIDE NETWORK
Our products are to be sold only in our distribution networks. Consequently, it is prohibited to buy our products for resale outside our networks, particularly on websites. Beyond a breach of our brands and the integrity of our products, such acts may be liable to civil liability and criminal cases any of their authors.
ARTICLE 10: INTELLECTUAL PROPERTY
All materials on this site, whether visual or audio, including the underlying technology, are protected by copyright trademarks and patents. By connecting to the site, the customer agrees not to copy or download all or part of its content without the prior express authorization of LES GOURMANDISES DES FRANÇAIS.
ARTICLE 11: FORCE MAJEURE
LES GOURMANDISES DES FRANÇAIS is exempt from liability in all cases of force majeure related to unavoidable circumstances, unforeseeable and external. Are considered as force majeure cases or claims recognized weather strike logistics service providers, or any other event that could disrupt the smooth flow of goods and information technology flows.
ARTICLE 12: APPLICABLE LAW AND DISPUTES
These general conditions of sale are subject to French law.
In case of dispute, an amicable solution will be sought before any legal action priority. We ask you for this purpose kindly contact our customer service by mail at the following address: The delicacies of French SAS, 32 rue Emile Lepeu, 75011 Paris.
Failing an amicable solution, any legal action will be brought before the competent courts.